Terms of service

Terms and Conditions

Our terms and conditions are consistent with our high expectations for quality and service.  As part of our commitment to transparency, we are providing a definition of rights and responsibilities for Ludo and our customers regarding multiple aspects of our transactions.

• Refunds/Returns: All sales are final. The buyer assumes all responsibility for claims made with the shipping carrier.
• Incorrect Orders: If an incorrect item is received, please email info@ludo-store.com.
• Shipping Policies:
• All orders are shipped via USPS.
• Orders placed before 4 PM, Monday–Friday, are typically shipped the same day. Shipping delays may occur under certain circumstances, but a confirmation email will be sent when your order is processed and shipped.
• Free ground shipping is offered on orders of $300 or more.
• Defective Items: If an item arrives damaged, email info@ludo-store.com within 48 hours, and we’ll address the issue promptly.